Knowing how to give meaningful and informed feedback is an important, learned skill. However, its importance is often overlooked by many legal professionals. Why? There is a perception that feedback is formal, verbal and only occurs in performance-focused discussions between manager and employee. This is incorrect.

As a legal professional who works as part of a team or organization, is someone who manages or mentors others, or provides comments to colleagues and staff, all your reactions within these interactions are considered as feedback.

With remote work now becoming standard practice for many organizations, the ability to provide high quality, meaningful feedback is even more critical. With little or hard to read body language and brief messages sent through virtual communication platforms, although a comment or response may seem insignificant, the words you say have stronger meaning, and how this is communicated can be easily misinterpreted.

No matter how small the feedback, how you focus discussions and communicate recommendations or suggestions, matter. All responses can affect the self-image of your those you work with. If done incorrectly, your feedback can derail and demotivate their efforts OR if feedback is not provided, your team will not improve or move forward.

In this high impact, practical 90-minute OsgoodePD webinar, you will learn from Diana Kawarsky, a renowned University instructor in communications and Certified Coaching Professional (CCP). You will have the opportunity to practice delivering lesson-learned feedback with a future-focus to pave the way for higher success when providing feedback – both formal and informally – thereby improving interpersonal relationships, rapport and professional performance.

Can’t attend the live session? All registrations include access to the recorded program for 1 year.

What you’ll learn

How to deliver effective, meaningful feedback – both in-person and virtually

Strategies for turning any type of feedback into a benefit

How to manage the “fight or flight response”

Tactics to ensure you are heard, including how to get comfortable and curious


Session Leader

Diana Kawarsky is President of The Soft Skills Group Inc. an on-the-job learning boutique firm based in the Greater Toronto Area, Canada. Diana has worked with organizations in many industries —including finance, legal, health care, telecommunications, manufacturing, transportation, natural resources, not-for-profit and governments and crown corporations. Her experience has breadth from working with a variety of professionals from new hires to seasoned executives, C Suite level, totaling over 20,000 clients to date. Diana is amongst the top 3% of teaching faculty student rankings at the Schulich Executive Education Centre of the Schulich School of Business at York University. In 2016 Diana’s first book Soft Skills Volume 1, was published; a clever go-to resource for professionals to make thoughtful choices to improve themselves and set themselves up for success. In 2019 Diana’s first E-book The Soft Cs, was published; it delivers high impact content with a great sense of humour; providing the insights and tools that you need to put your best self forward. In 2021 Diana attained the rank of #26 of Global Gurus “Top 30” in the Communication category. The Top 30 Gurus, in their respective categories are the “Cream of the Crop”, the World’s Top 30 most influential Professionals Speakers, Trainers and/or Consultants in their areas.


Recorded: Jun 8, 2022

$49 + TAX

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As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:

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CPD and Accreditation

OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.

CPD Hours
Contact us for inquiries about other provinces.
Professionalism1h 30m
Total1h 30m

Are you reporting hours from a previous date?

View our CPD & Accreditation page to see previously calculated hours for this course.

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