Program Chair(s)
Pamela Chapman
Legal Educator & Consultant
Partner

A hearing is often a stressful and complicated process for all parties involved, and an effective adjudicator can ease this experience with how they communicate every step of the way.
To successfully do this, effective communication skills are essential. Often overlooked, failure to control your verbal and non-verbal messages can impede the hearing – and ultimately your reputation.
Through a mix of lectures, video scenarios, exercises and small group work, you will learn to apply communication principles to challenges in the hearing room. Taking cue from key principles used in theatre, you will have an opportunity to practice and evaluate both your verbal and non-verbal communication skills and methods.
What You’ll Learn
Practicing non-verbal communication: tone, intention and body language
Developing and maintaining an effective voice: control, awareness, projection
Understanding effective verbal communication: literacy challenges, avoiding jargon, metaphors, etc.
Evaluate strategies for developing intercultural communication
Who Should Attend
Graduates of the SOAR/OsgoodePD Certificate in Adjudication
Those with two or more years of full-time experience as an adjudicator, OR an equivalent amount of experience as a part-time adjudicator
Senior tribunal staff, such as counsel, who work closely with adjudicators and would benefit from advanced training in adjudication
Build to Certificate
Completion of this program counts towards the
Faculty
Program Director
Pamela Chapman
Legal Educator & Consultant
Guest Faculty
Kate Trotter
Actress, Communications Expert & Teacher
Register
Nov 15, 2023
$695 + HST
Time
9:00 a.m – 4:00 p.m (ET)
Printable registration form
If a downloadable form is required, please contact osgoodepd@osgoode.yorku.ca.
“Is financial assistance or funding available?”
As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:
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CPD and Accreditation
OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.
Substantive | 4h |
---|---|
Professionalism | 2h |
EDI | 30m |
Total | 6h 30m |
Are you reporting hours from a previous date?
View our CPD & Accreditation page to see previously calculated hours for this course.
Deeper Learning Opportunities
The Osgoode Certificate
Stay competitive with deep dives into the most critical issues in law. Taught by leading experts and designed for flexible learning, choose from multi-day programs or take courses at your own pace to build towards a certificate.
Single Course Enrollment
Do you have an LLB/JD? Consider taking a single LLM course for deeper learning in a specific area of practice – all credits will apply towards a Professional LLM.
Frequently Asked Questions
Client and Technical Support
Have questions? Get advice in person, by email or over the phone.
Program content questions
Gail Geronimo, Program Lawyer
ggeronimo@osgoode.yorku.ca
Registration questions
Technical support
Online Technical Requirements
To ensure you do not encounter any issues that will impact or limit your learning experience, please review the following information.