Program Chair(s)

Pamela Chapman

Legal Educator & Consultant


SOAR logo

A hearing is often a stressful and complicated process for all parties involved, and an effective adjudicator can ease this experience with how they communicate every step of the way.

To successfully do this, effective communication skills are essential. Often overlooked, failure to control your verbal and non-verbal messages can impede the hearing – and ultimately your reputation.

Through a mix of lectures, video scenarios, exercises and small group work, you will learn to apply communication principles to challenges in the hearing room. Taking cue from key principles used in theatre, you will have an opportunity to practice and evaluate both your verbal and non-verbal communication skills and methods.

What You’ll Learn

Practicing non-verbal communication: tone, intention and body language

Developing and maintaining an effective voice: control, awareness, projection

Understanding effective verbal communication: literacy challenges, avoiding jargon, metaphors, etc.

Evaluate strategies for developing intercultural communication

Who Should Attend

Graduates of the SOAR/OsgoodePD Certificate in Adjudication

Those with two or more years of full-time experience as an adjudicator, OR an equivalent amount of experience as a part-time adjudicator

Senior tribunal staff, such as counsel, who work closely with adjudicators and would benefit from advanced training in adjudication

Build to Certificate

Completion of this program counts towards the


Program Director

Pamela Chapman

Legal Educator & Consultant

Guest Faculty

Kate Trotter

Actress, Communications Expert & Teacher


Nov 15, 2023

$695 + HST


Nov 15, 2023
9:00 a.m – 4:00 p.m (ET)

Printable registration form

If a downloadable form is required, please contact

“Is financial assistance or funding available?”

As law evolves, we know how important it is to stay up to date. We also understand the financial implications of continuously upgrading your professional skills and knowledge. For more information on available options, including Job Grants, OSAP, please visit:

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CPD and Accreditation

OsgoodePD is an accredited provider with the LSO, the Law Society of BC and NY CLE Board. Select your location to view the eligible hours you may claim.

CPD Hours
Contact us for inquiries about other provinces.
Total6h 30m

Are you reporting hours from a previous date?

View our CPD & Accreditation page to see previously calculated hours for this course.

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Single Course Enrollment

Do you have an LLB/JD? Consider taking a single LLM course for deeper learning in a specific area of practice – all credits will apply towards a Professional LLM.

Frequently Asked Questions

Client and Technical Support

Have questions? Get advice in person, by email or over the phone.

Program content questions

Gail Geronimo, Program Lawyer

Online Technical Requirements

To ensure you do not encounter any issues that will impact or limit your learning experience, please review the following information.